Legal information
Privacy Policy
Effective date: January 1, 2025. SereneWax Atelier respects the trust involved in sharing a name, email address, or project detail with our studio.
Information we receive
When you contact us, we may receive your name, email address, phone number, and the message you choose to send. We do not request sensitive personal information for ordinary product questions.
How we use information
We use contact details to respond to requests, provide order support, discuss product suitability, maintain business records, and improve the clarity of our service. We do not sell personal information.
Local browser preferences
The catalog may store followed product IDs and basket quantities in your browser's localStorage. The site may also store theme and cookie-choice preferences. These values remain on your device unless you clear them.
Sharing and service providers
We share information only when reasonably necessary to operate the service, comply with law, prevent misuse, or respond to a lawful request. Any provider assisting with communication is expected to protect information appropriately.
Retention and security
We retain business correspondence only as long as needed for the stated purpose, legal obligations, and reasonable recordkeeping. We use access controls and practical safeguards, but no online system can promise absolute security.
Your choices
You may ask what personal information we hold, request correction, or ask us to remove information where law permits. Contact [email protected] with enough detail for us to identify your request.
Children and updates
Our service is intended for general audiences and is not directed to children. We may update this policy when practices or legal requirements change and will publish the revised effective date.
Contact
Questions about this policy can be sent to [email protected] or +1 (415) 555-0186.